A Simple Staffing Method for Multiskill Call Centers
نویسندگان
چکیده
W study a simple method for staffing in multiskill call centers. The method has short computation times and determines nearly optimal staffing levels. It is in both views competitive to other methods from the literature. Because of the fast and accurate performance of the method, many different scenarios can be analyzed, and our method can be used for both tactical and strategic capacity management decisions.
منابع مشابه
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عنوان ژورنال:
- Manufacturing & Service Operations Management
دوره 10 شماره
صفحات -
تاریخ انتشار 2008